Sambucks

Last revised: March 26, 2023

 

Ways to get Sambucks

Purchased Sambucks are recorded automatically by the system and those will hit your account as soon as the transaction completes. Sambucks given for refunds may take up to 72 hours to appear in your account.

Sambucks awarded or gifted during or for promotional events can take 2 – 4 weeks to appear in your account.

Redeeming Sambucks

You can use Sambucks at checkout if you have enough Sambucks. Paying with Sambucks won’t be shown as a payment option if you don’t have enough Sambucks.

If you don’t have enough Sambucks to cover the entire cart, email sam@thesamexponential.com to request a coupon of your entire balance or whatever amount of your balance you want to spend. Your requested amount will be subtracted from your balance and issued to you in the form of a coupon. (Working on making partial payments possible! Thanks for your patience.)

Almost anything can be bought with Sambucks (except Sambucks =P) unless it’s marked with “Cannot be bought with Sambucks.” or is an item in the Rewards store.

FAQ

Hi, where’s my Store Credit?

Your Store Credit has been converted to its equivalent in Sambucks. I just renamed it!

I don’t need the rest of these Sambucks. Can you put it back on my card? / I’d like a refund of my Sambucks purchase.

Sambucks aren’t redeemable for cash. Purchases of Sambucks are non-refundable.

I accidentally purchased this item with my credit card. Can you refund that so I can use my Sambucks?

Sorry, Sambucks can’t be used to pay for something you’ve already bought.

I bought an item with Sambucks but I’d like a refund.

Sure. Please follow the Refunds and Returns Policy when submitting your Refund Request and I’ll see what I can do.

I messaged you and I still don’t see my Sambucks.

So sorry for the delay! I’m working on automating and streamlining this as much as I can but some of this just has to be done by hand.

If you received a reply after submitting your support request, then it’s in the queue and I’ll get to it as soon as possible.

It can take up to 2 months to process any Sambucks updates.

What happened to all my Sambucks?

I would have to take a look at your account for the exact reason but some possible explanations might be:

  • your Sambucks expired
  • you created multiple accounts to mine Sambucks
  • you continued behaviors in classes and events after being asked to stop
  • you created a hostile environment in the Discord community
  • you abandoned your account for over a year

Message me with the username and email address for your account if you’d like more details.

Can I buy more Sambucks?

Yes, you absolutely can! Buy Sambucks here.

I sometimes give away or offer deals on Sambucks so be on the look out for those promotions!

See the Sambucks Credit Terms and Conditions for complete rules.